Gift Recorder

Gift Recorder Support

If you need help, please check the frequently asked questions below. If your question isn't answered, please reach us via the Contact page.

Frequently Asked Questions

How can I share records with my family?

Install the app on your family member's device as well (iPhone, iPad, and Android are supported). On the new device, do not create a new account — sign in with the email address and password you already registered. The same records will then be viewable and editable.

To change your email address, after signing in go to [Settings] → [Account] → [Change email address].

How can I share records across devices (iPhone/iPad/Android)?

Install the app on the other device and sign in with your registered email and password. The same records will appear.

Will my records carry over when I change devices?

As long as you remember your email address and password, you can access your records after changing devices. Please be sure not to forget them.

What if I forget my password?

Select [Forgot password] at the bottom of the sign-in screen. If you are already signed in, go to [Settings] → [Account] → [Forgot password]. Enter your registered email address and we will send a key to reset your password.

Can I export my records to a computer?

There is currently no export feature.

I have a feature request.

Please send feature requests via the Contact page. Ratings and reviews on the store are also greatly appreciated and encourage further development.

If something isn't working

First, make sure the app is up to date. If the problem persists, try restarting the app or your device. If it still isn't resolved, please contact us via the Contact page with your device, OS version, and app version.

Purchases & Premium

For questions about premium features, purchases, or cancellation, please also check your account settings in the App Store / Google Play. If anything is unclear, feel free to contact us.

Data & Account

Records are stored against your registered email address and password. For questions about changing devices or your account, please see the FAQ above and contact us if unresolved.

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